We have received this update from Carers SA on the current delivery of their services.
Carers SA is closely monitoring the coronavirus (COVID-19) situation, the ongoing government response and the wide ranging impacts it has on carers. We will provide regular updates on our website, social media and eNews about relevant information and resources for carers.
Through this situation, Carers SA is making the following changes to our service delivery.
First, and foremost, our team will be calling all carers who have had contact Carers SA within the last 2 years. The aim of these calls is to check on carers health and wellbeing during this time and asking if they and the person they care for are OK, are their needs being met during this time, to let them know of how our carer services are changing due to COVID-19, and to let them know that they are welcome to call Carers SA on 1800 242 636; Carers SA is operating, business as usual.
There are some changes to our services due to the impact of COVID-19. These changes are occurring to adhere to the Government regulations with respect to social distancing and to ensure our carers and the people they care for are safe.
- Our phone-based advisory service is available to support carers. This service is free and confidential, and available Monday–Friday 9.00am-6.00pm, with professional counsellors available to talk through any concerns you may have. To access this telephone: 1800 242 636.
- Emergency respite is still available and will be offered throughout this period. To access this telephone 1800 052 222 Monday-Friday, 8am-6pm or 1800 059 059 at other times
- Carer counselling will be changing from face-to-face to by phone, and the process to access this support has not changed, you can contact us by calling 1800 242 636, Monday– Friday, 9.00am– 6.00pm
- Carer Support and Peer Groups will not be delivered face-to-face any more. All carer support will become online or over the phone and more information will be given about this in the coming days
We encourage any carer to contact us on 1800 242 636 if they need any assistance over this time.