Changes to Mental Health Services During Lockdown

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Changes to Mental Health Services During Lockdown

This latest lockdown has seen a range of services delivered by our members change. Here is a summary of a few changes to be aware of.

With Uniting SA the following changes are;

  • All Residential Aged Care is closed to visitors.
  • All staff are working from home, if they are able to.
  • The delivery of non-essential face-to-face services has been suspended.
  • Staffing has been reduced in critical Community Service sites which remain open, such as Homelessness and Emergency Relief centres.
  • Non-essential sites, such as Head Office, are closed to the public, with calls answered remotely.

You can find out more here.

Headspace & Sonder have the following changes;

  • Reduced delivery of in-person services and offering video and phone (Telehealth) services.
  • They are continuing to work in-person with clients across all of services where clinically appropriate and necessary and in-line with SA Health guidelines.
  • The following services will remain open and will continue to deliver in-person, services:
  • They are restricting staff movement between sites and postponing non-essential events and gatherings.
  • Implementing work-at-home provisions for staff.

You can read more here.

The Diamond House is closed to Members, however staff are contacting clients regularly through telephone outreach and members can phone in to talk to someone if they need to. Essential NDIS support services in the community are continuing where our clients need transport for shopping, GP and specialist appointments, however groups are suspended for now.

Uniting Communities is modifying operations to comply with current restrictions. Essential face-to-face services will continue and clean needle services will be available.  They will have video and phone appointments wherever possible and all crisis support phone lines will remain open.

Uniting Communities Wesley Bowden will continue to deliver essential services such as home care packages and other support activity to their customers and community. Their physical office on Gibson Street will be closed but services can still be accessed by phone or email.  They have also cancelled all group activities for the remainder of this week.

Visit www.ucwb.org.au for contact information or call and leave a message on 08 8245 7100.

UCWB Emergency Assistance services can also be accessed via the online enquiry form here.

Skylight has announced the following changes:

• All sites will be closed to the public for this lockdown period

• If your appointment is at a Skylight site, please do not attend. Instead, be ready to receive a phone support call from them at your current booked appointment time. Where this is not appropriate please call Skylight on 8378 4100 to talk about alternatives.

• Group programs will either move to an online format or you will be notified to reschedule.

• All face to face appointments in the community will continue as an essential service in line with restrictions. If they are unable to provide the service, they will let you know.

Carers SA has been classed in this lockdown as an essential service and will continue to operate during the 7 day lockdown.  Their face to face services will move to online or to phone until COB Friday 30 July.

If you are booked in for a group or service one of their team members will be in touch. If you need them you can call 1800 422 737.

What won’t change is the Urgent Mental Health Care Centre from 12 midday and 10.30 pm every day, and you can You may like call beforehand on 08 8448 9100 so they know you are coming. They will remain open however there are a few things to remember;

  • If you have COVID-19 symptoms and feeling unsafe or experiencing a mental health crisis, call them on 08 8448 9100 or Mental Health Triage Service 13 14 65. You can also attend your local emergency department but please call ahead first if you are able to do so.
  • The UMHCC follows a COVIDSafe plan which means mask wearing, physical distancing and good hygiene to ensure the safety and wellbeing of all people who attend the UMHCC.
  • When visiting the UMHCC, you and your visitors must wear a mask and they will ask you to check-in.
  • You can still bring a support person, but they ask that you limit this to one person.

In addition to our membership the Hutt Street Centre and Catherine House have accommodation and support for those sleeping rough. If you or someone you know needs to escape from domestic violence the Womens Safety Services Crisis Line is there to help on 1800 800 098.

If you are feeling overwhelmed or distressed by this lockdown you can call the SA COVID-19 Mental Health Support Line on 1800 632 753. Help is available from 8am – 8pm every day. You can also call Lifeline anytime on 13 11 14.

From 5pm until 11:30pm there is the LETSS (Lived Experience Telephone Support Service – Adelaide Metro) team on 1800 013 755 or chat online at the LETSS website – letss.org.au, seven days a week. There is also the Links to Wellbeing Southern Walk-In Service and Suicide Prevention Services that you can find out more about here.

Thirrili’s COVID-19 service is available to provide guidance and support for South Australian Aboriginal and Torres Strait Islander people to access mental health support and other services. For more information call 1800 841 313, 9.00 am to 5.00 pm, Monday to Friday.

You can also find additional support on our Need Help Now page on our website here.

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